12450 Magnolia Blvd, #3994
Valley Village, CA 91607

©2017 by Eniale Cosmetics.

The Answers You Need

FAQ

 

What is your return policy?

We know you will love your item, but if for any reason you must exchange your lipstick shade or return your item you are able to do so within 10 days of receiving your order.
We do not cover return shipping.
After receiving your purchase, please allow 10 days for us to process your return. Your original shipping fee is non-refundable.
Please provide your full name and order # to support@enialecosmetics.com
Send your items to:
12450 Magnolia Blvd, #3994
Valley Village, CA 91607

How much is shipping?

$1.00 for USPS Standard shipping to anywhere in the USA.

$7.15 for USPS Priority shipping to anywhere in the USA.
$10 for USPS Standard and $22 for USPS Priority to Canada.
$10 for USPS Standard and $22 for USPS Priority to international.
(Customs fees may apply to international orders- Eniale has no control over postal fees)
International packages will NOT be marked as gifts. It's the law :-)

How long will it take to receive my order?

Orders ship 1-3 days after your purchase.
3-15 business days to arrive to your door.
Please allow for extra business days during holiday seasons.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

Email support@enialecosmetics.com within 10 days of receiving your order with a selfie of your damaged item.
We do not cover return shipping.
Please provide your full name and order #
Send your items to:
12450 Magnolia Blvd, #3994
Valley Village, CA 91607

Where are my items shipped from?

Sunny Los Angeles, CA

What happens to my returned items?

They are discarded with love in our sparkly GOLD garbage can! <3




If you have any other questions, concerns or issues please send us an email support@enialecosmetics.com